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Refunds & cancellation
Last updated 1 September 2026. This page forms part of our terms & conditions.
The short version
If you have not opened the material, you can cancel within 14 days and get everything back. If you have opened it, you waived the automatic right when you ticked the box at checkout — but we still refund in full within 14 days if you have watched no more than the first module of a track. After that we look at the individual case rather than refusing on principle.
1. Your statutory right to cancel
If you are a consumer, the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 give you 14 days from the day the contract is made to cancel a contract for digital content, without giving a reason.
That right ends once supply of the digital content has begun, if you asked for it to begin during the 14-day period and acknowledged that you would lose the right to cancel. At checkout you are asked to tick a box confirming exactly this, because access opens as soon as payment settles. If you do not want to give up that right, do not tick it — email us instead and we will arrange access to start after the 14 days have passed.
2. What we do beyond the statutory minimum
- Nothing opened, within 14 days: full refund, no questions.
- First module only, within 14 days: full refund. Getting through one module is not consuming a course.
- Beyond that, within 30 days: tell us what went wrong. If the material was not what the page described, you get a full refund. If it simply was not for you, we will usually offer a partial refund or a transfer to a different track.
- Team licences: unused seats can be refunded pro rata within 30 days of purchase.
3. What is not refundable
- Access periods that have run their course.
- Purchases where course material or reference solutions have been redistributed.
- The portion of a team licence covering seats that have been activated and used.
4. If we withdraw material
If we withdraw a track you bought during your access period and do not replace it, we refund the unused portion automatically, without you having to ask.
5. How to ask
Email support@twocloudssoftware.co.uk with your order reference, which is on your order page. You do not need a form. We acknowledge within two working days.
Approved refunds go back to the card used for payment, through our payment service provider. The money usually appears within five to ten working days, depending on your bank.